Frequently Asked Questions (FAQs)
 

1. What services does ScoreAi provide?
ScoreAi specializes in credit repair by analyzing your CIBIL report, identifying errors, and facilitating corrections with credit bureaus. We also offer consultancy services to help reduce your EMI amounts by negotiating loan transfers from high-interest to lower-interest rates.
 

2. How do I get started with ScoreAi?
Begin by downloading your CIBIL report from the official CIBIL website (CIBIL.com) and share it with us via the contact number or email provided. Our team will provide a free analysis outlining the necessary corrections or opportunities to reduce loan interest rates.
 

3. Is there a charge for the CIBIL report analysis?
No, the initial analysis of your CIBIL report is completely free. Charges apply only if you decide to proceed with the correction services, and payment is based on the number of accounts successfully rectified.
 

4. How much do ScoreAi’s services cost?
We require a 60% advance payment for the rectification services, with the balance due after successful updates are made. Consultancy fees for EMI reduction services are discussed separately. All charges are transparent and a GST invoice is provided.
 

5. What if some corrections cannot be done?
You are only charged for successful rectifications. For example, if we confirm 5 accounts for correction but only 4 are completed, you pay only for the 4 successfully corrected accounts, and the remaining amount for the incomplete correction is refunded.
 

6. How long does it take to correct a CIBIL report?
The time varies based on the type of issue, the lender involved, and the correction process needed. Along with the analysis report, we provide estimated timelines tailored to your case.
 

7. How do you ensure your services are genuine?
ScoreAi is operated by Maeve Global Solutions Pvt Ltd. Our contact number has remained consistent for over 6 years, and we offer video verification if needed. You can verify our parent company at Maeveglobal.com and the founders’ profiles at Hiral.in.
 

8. What happens if I have to settle dues with a bank?
Any dues, settlements, or payments to banks are made directly by you to the respective bank or lender. Our fees cover only the services related to correcting your credit report or consultancy.
 

9. What if I default during the EMI reduction consultancy?
If a default occurs during the tenure of our consultancy, we cannot guarantee reduced interest rates, nor can we refund consultancy fees. Success depends on adherence to agreed terms throughout the process.
 

10. How do I share my CIBIL report securely?
You can share your CIBIL report by downloading it from the official CIBIL website and sending it via the provided secure contact channels like WhatsApp or email. We ensure that your information is handled confidentially.
 

11. What is your refund policy?
Refunds are applicable only if we confirm corrections can be done but fail to rectify certain accounts. In that case, you are charged only for the successful corrections. Consultancy fees are non-refundable if defaults occur during the tenure.
 

12. How do I contact ScoreAi for support or queries?
You can reach out to us via the contact information on our website, including phone, email, and WhatsApp. We encourage open communication and offer assistance throughout the process.